Contact Us
At ktpza.com, we’re here to make your experience as smooth and joyful as the playtime our toys bring. Whether you have questions about an order, need help with a product, want to share feedback, or have any other inquiries—our team is ready to assist you. Below are all the ways to get in touch, and we promise to respond with care and speed.
1. Email Support
For the fastest and most detailed assistance, reach out to us via email. We handle everything from order tracking and product questions to returns and general inquiries, and we aim to reply within 24-48 business hours (Monday to Friday, excluding German public holidays).
- What to Include: For quicker help, please mention your order number (if applicable), product name, and a clear description of your request. We’ll get back to you with personalized solutions.
2. Visit Us In Person
If you’re in the Schwerin area, you’re welcome to stop by our physical location. While we primarily operate online, our team is occasionally available to assist with local inquiries or product pickups (by appointment only—please email us first to confirm availability).
- Address: Wittenburger Straße 62, 19053 Schwerin, DE
3. Website Inquiry
For quick questions or to connect directly through our platform, use the Contact Form on our website. It’s simple to fill out and ensures your message reaches the right team member instantly.
- What to Expect: We’ll review your submission and respond via your provided email within 24-48 business hours.
4. Order & Shipping Support
If you have specific questions about an order (e.g., tracking, delivery delays, returns) or shipping (e.g., worldwide shipping details, customs), we’ve got you covered.
5. Feedback & Suggestions
We love hearing from you! Whether you have a comment about a toy your child loved, an idea for our collection, or feedback to help us improve—your input matters.
Our Commitment to You
At ktpza.com, customer care is at the heart of what we do. We don’t just sell children’s toys—we build relationships with families, and that starts with being accessible and responsive. No question is too small, and no concern is too big—we’re here to help you every step of the way.
Wittenburger Straße 62, 19053 Schwerin, DE