Shipping Policy
At ktpza.com, we aim to get our safe, fun children’s toys to your door as smoothly and quickly as possible—no matter where you are in the world. This Shipping Policy outlines all details about our delivery services, including shipping (coverage), timelines, costs, packaging, and how we handle common shipping issues. By placing an order on https://ktpza.com/, you agree to the terms below.
1. Shipping Coverage & Eligibility
- Worldwide Delivery: We offer shipping to all countries and regions (with rare exceptions for locations with strict import restrictions on children’s products). During checkout, you can enter your address to confirm if delivery is available to your area.
- Order Eligibility: All orders (regardless of size or value, including single items like our 2-Pack Bubble Machines or multi-toy bundles) qualify for our shipping services. There are no minimum order requirements to unlock delivery.
- Import Restrictions: While we ship globally, you are responsible for checking your local country’s import laws for children’s toys (e.g., safety standards, age restrictions). We are not liable for orders rejected or held by customs due to non-compliance with local regulations—if this occurs, please refer to our Refund Policy for next steps.
2. Shipping Costs & Fees
- Free Worldwide Shipping: We cover 100% of standard shipping costs for all orders, with no hidden fees. This includes delivery from our warehouse in Schwerin, DE (Wittenburger Straße 62, 19053) to your doorstep.
- Customs & Duties: For international orders, all customs fees, import duties, and taxes are included in your order total (displayed at checkout). You will not be charged additional fees upon delivery—this is our “No Surprise Fees” guarantee.
- Express Shipping (Optional): If you need your children’s toys faster (e.g., for a birthday or holiday), we offer express shipping for an additional fee (calculated at checkout based on your location and order weight). Express delivery times are 3-5 business days (vs. standard timelines below).
3. Shipping Timelines
3.1 Processing Time
Before your order ships, we need time to prepare and inspect your toys (to ensure they meet our safety standards):
- Standard processing: 1-2 business days (Monday-Friday, excluding German public holidays). For large orders (10+ toys) or custom requests (if applicable), processing may take up to 3 business days—we’ll notify you via email if this is the case.
- Order Confirmation: You’ll receive an email with your order number once processing is complete, followed by a shipping confirmation email (with tracking information) once your package leaves our warehouse.
3.2 Delivery Time (Standard Shipping)
Delivery times vary by region—here are our typical estimates:
- Germany (Local): 2-3 business days.
- European Union (EU): 3-5 business days.
- North America (U.S., Canada): 5-7 business days.
- Asia, Australia, & New Zealand: 7-10 business days.
- Rest of World: 10-14 business days.
Note: These are estimates only. Delivery may be delayed by factors beyond our control, including customs hold-ups, carrier disruptions (e.g., weather, strikes), or remote delivery locations. We are not liable for delays outside our processing timeline.
4. Tracking Your Order
5. Packaging for Children’s Toys
We take extra care to package our toys to ensure they arrive safe and intact—especially important for delicate or interactive items (like our Bubble Machines):
- Protective Materials: All toys are wrapped in bubble wrap or tissue paper, then placed in a sturdy cardboard box (sized to fit the product to prevent shifting during transit).
- Safety-First Design: Packaging is free of sharp edges or small parts (to align with children’s safety standards) and includes clear labeling (e.g., “Fragile” for delicate items, “Children’s Product” for customs clarity).
- Eco-Friendly Practices: We use recyclable or biodegradable packaging materials whenever possible, to minimize our environmental impact.
6. Address Errors & Missing Deliveries
- Incorrect Addresses: You are responsible for providing a complete, accurate shipping address (including apartment numbers, postal codes, and contact phone numbers). If your package is returned to us due to an incorrect address:
- We’ll notify you via email.
- You can choose to have the package reshipped (you’ll pay a small reprocessing fee) or request a refund (per our Refund Policy).
- Missing Packages: If your tracking shows “Delivered” but you haven’t received your package:
- Check with your local carrier (they may have left it with a neighbor or at a pickup location).
- Contact us within 5 business days of the “Delivered” status—we’ll work with the carrier to investigate. If the package is confirmed lost, we’ll send a replacement or issue a full refund (your choice).
7. Shipping for Damaged or Incorrect Items
If your toy arrives damaged, defective, or is the wrong item (our mistake):
- Notify us within 7 calendar days of delivery (per our Refund Policy).
- We’ll arrange for a free return shipping label (no cost to you) and send a replacement toy via expedited shipping—OR issue a full refund (including your original shipping cost, if you paid for express).
- Do not discard the original packaging—carriers may require it for damage claims.
8. Contact Us for Shipping Questions
If you have questions about shipping (e.g., order status, delivery delays, address changes), contact our team:
- Email: service@ktpza.com (subject line: “Shipping Inquiry – [Your Order Number]”).
- Website: Use the “Contact Us” form on https://ktpza.com/ for quick assistance.
- Address: For local inquiries, visit us at Wittenburger Straße 62, 19053 Schwerin, DE (by appointment only).
We’re here to make sure your children’s toys arrive on time and in perfect condition—because playtime shouldn’t wait!