Terms of Service
Welcome to ktpza.com (“we,” “us,” or “our”), an online retailer specializing in children’s toys. By accessing or using our website [https://ktpza.com/], creating an account, placing an order, or engaging with our services, you (“you,” “user,” or “customer”) agree to be bound by these Terms of Service (“Terms”). Please read them carefully—they govern your relationship with ktpza.com and outline the rights, responsibilities, and limitations of both parties. These Terms apply to all users, including visitors, customers, and those who purchase our products (e.g., 2-Pack Bubble Machines and other children’s toys) for personal or non-commercial use.
1. Acceptance of Terms
- You are at least 18 years old (or have the consent of a parent/guardian if you are a minor, and the parent/guardian agrees to be bound by these Terms on your behalf).
- You have read, understood, and agree to comply with these Terms, as well as our Privacy Policy and Refund Policy (incorporated herein by reference).
- You will provide accurate, complete, and up-to-date information when using our website (e.g., for account creation, order placement, or contact inquiries).
2. Use of Our Website
2.1 Permitted Uses
- Browsing our collection of children’s toys.
- Creating a personal account to track orders, save preferences, and streamline purchases.
- Placing orders for products intended for personal use (commercial resale of our toys without prior written approval is prohibited).
- Contacting our team for support, feedback, or inquiries (in accordance with our Contact Us guidelines).
2.2 Prohibited Uses
- Violates applicable laws, regulations, or third-party rights (e.g., copyright, trademark, or privacy).
- Interferes with the website’s functionality (e.g., via malware, viruses, or unauthorized access to our servers).
- Misrepresents your identity or affiliation (e.g., posing as ktpza.com staff, a partner, or another customer).
- Attempts to manipulate prices, bypass security measures, or fraudulently place orders (e.g., using stolen payment information).
- Posts or transmits harmful, offensive, or inappropriate content (e.g., material that is violent, discriminatory, or unsafe for children).
We reserve the right to suspend or terminate your access to the website if you violate these prohibited uses, without prior notice.
3. Product Information & Orders
3.1 Product Descriptions
We strive to provide accurate, detailed descriptions of our children’s toys (including specifications, dimensions, safety features, and pricing) on our website. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or up-to-date. If you have questions about a product (e.g., our 2-Pack Bubble Machines), please contact us at service@ktpza.com before purchasing.
3.2 Order Placement & Acceptance
- Order Submission: When you place an order on ktpza.com, you submit an offer to purchase the selected products at the listed price (including shipping, taxes, and customs fees, as applicable). This offer is not binding on us until we confirm acceptance.
- Order Confirmation: We will send you an email acknowledgment of your order within 24 hours, but this does not constitute acceptance. We reserve the right to reject or cancel orders for any reason, including:
- Product unavailability (e.g., stock shortages).
- Pricing or product errors (e.g., typos in descriptions or prices).
- Suspected fraud or invalid payment information.
- Violations of these Terms (e.g., commercial resale without approval).
- Payment: You agree to pay the full amount specified in your order (including all fees) using an accepted payment method (e.g., credit card, PayPal). We use secure third-party payment processors to handle transactions—please refer to our Privacy Policy for details on how payment information is protected.
4. Shipping & Delivery
4.1 Shipping Terms
- We offer free worldwide shipping on all orders (as stated on our website), with customs and duties fees included in the purchase price (except where noted for specific regions).
- Delivery times vary by location and are estimated at checkout. We are not responsible for delays caused by factors beyond our control (e.g., customs hold-ups, carrier delays, or natural disasters).
- You are responsible for providing a correct, deliverable shipping address. If an order is returned to us due to an incorrect address, you may be required to pay additional shipping fees to resend the product (or request a refund in accordance with our Refund Policy).
4.2 Risk of Loss
The risk of loss or damage to the products passes to you upon delivery (as confirmed by the shipping carrier). If your order arrives damaged, defective, or incomplete, please notify us within 7 calendar days of delivery (per our Refund Policy) to request a refund or replacement.
5. Intellectual Property
All content on ktpza.com—including logos, trademarks, product images, text, and website design—is the intellectual property of ktpza.com or our licensors. You may not copy, reproduce, distribute, modify, or use this content without our prior written permission. This includes using our product images or descriptions for commercial purposes (e.g., on another website or in marketing materials).
6. Limitation of Liability
To the maximum extent permitted by law:
- ktpza.com shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of our children’s toys (e.g., lost profits, emotional distress, or third-party claims).
- Our total liability for any direct damages (e.g., a defective product) shall not exceed the purchase price of the specific product giving rise to the claim.
- We are not liable for damages caused by factors beyond our control (e.g., shipping delays, product misuse, or changes in user needs).
This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with safety standards for children’s products.
7. Termination
We may terminate or suspend these Terms (and your access to the website) at any time, for any reason, with or without notice. You may also terminate these Terms by discontinuing use of the website and deleting your account (if applicable).
Upon termination:
- Your right to use ktpza.com will cease immediately.
- Any outstanding orders (already accepted by us) will be fulfilled in accordance with these Terms, unless canceled by mutual agreement.
- Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, limitation of liability, and dispute resolution) will remain in effect.
8. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or website functionality. When we make changes, we will:
- Revise the “Last Updated” date at the top of this page.
- Post the updated Terms on https://ktpza.com/ (with a notice if the changes are material).
Your continued use of the website after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
9. Dispute Resolution
- Governing Law: These Terms shall be governed by and construed in accordance with the laws of Germany (specifically the state of Mecklenburg-Vorpommern, where our business is based at Wittenburger Straße 62, 19053 Schwerin, DE).
- Informal Resolution: Before initiating legal action, we encourage you to contact us at service@ktpza.com to resolve disputes amicably. Most issues can be resolved through our customer support team.
- Legal Action: If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts of Schwerin, Germany, unless local law requires otherwise.
10. Contact Us
If you have questions, concerns, or disputes regarding these Terms of Service, please contact us:
- Email: service@ktpza.com
- Address: Wittenburger Straße 62, 19053 Schwerin, DE
- Website: Use the “Contact Us” form on https://ktpza.com/ for additional support.